View Our Website View All Jobs

Renewal Sales Manager - EMEA

Job Summary: As a Manager, Renewal Sales, you will be responsible for managing a Team of Renewal Representatives in the EMEA Region to drive maintenance revenues for all Support Maintenance contracts, maximizing retention and minimizing churn risk.

Job Responsibilities: Responsible for managing a Team of Renewal Representatives to drive maintenance revenues.  Includes, but not limited to the following:

  • Meet and exceed quarterly and annual revenue targets and on-time renewal rate targets
  • Provide weekly forecasting to Exec. Management on Renewal progress and revenue outlook
  • Conduct weekly 1:1 forecast opportunity reviews with Renewal Representatives
  • Assist the Renewal Team with escalation request(s) for efficient and successful resolution
  • Be the “trusted advisor”, evangelizing the importance to Customers/Partners/Distributors, regarding product and support benefits of continuing active maintenance support contracts
  • Maintain a strong understanding of current and new products, as well as promotions
  • Sync with Sales Management, ensuring renewals awareness and joint involvement
  • Sync with internal departments on renewal policy, business best practices and data items
  • Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.


  • Minimum of 5+ years in Contract Renewal, Sales, Inside Sales and/or Customer Service
  • English speaking required.  Foreign language speaking skills of French, Italian or German a plus, but not mandatory
  • Knowledge of differences of EMEA Region country business practices a plus
  • Experience working with direct and third-party channel/distribution models is a plus
  • Experience managing and driving resale performance and developing joint enablement strategies is a plus
  • Takes initiative; able to multi-task in a fast-paced environment, using all available resources
  • Strong negotiating/exception management skills
  • Excellent written and verbal communication skills
  • Excellent organization and time management skills; able to manage highly complex and/or critical customer issues
  • Able to manage and handle conflict professionally.
  • Drive ResolutionProcess business documentation and/or reporting skills are desirable
  • CRM systems experience, such as Salesforce and/or NetSuite is a plus
  • Competence with reporting and information management tools, including MS Office (Excel/Word/Powerpoint)
Read More

Apply for this position

Apply with
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file