Renewal Sales Manager - AMS

Job Summary: As a Manager, Renewal Sales, you will be responsible for managing a Team of Renewal Representatives in the AMS Region to drive maintenance revenues for all Support Maintenance contracts, maximizing retention and minimizing churn risk.

Job Responsibilities: Responsible for managing a Team of Renewal Representatives to drive maintenance revenues.  Includes, but not limited to the following:

• Meet and exceed quarterly and annual revenue targets and on-time renewal rate targets
• Provide weekly forecasting to Exec. Management on Renewal progress and revenue outlook
• Conduct weekly 1:1 forecast opportunity reviews with Renewal Representatives
• Assist the Renewal Team with escalation request(s) for efficient and successful resolution
• Be the “trusted advisor”, evangelizing the importance to Customers/Partners/Distributors, regarding product and support benefits of continuing active maintenance support contracts
• Maintain a strong understanding of current and new products, as well as promotions
• Sync with Sales Management, ensuring renewals awareness and joint involvement
• Sync with internal departments on renewal policy, business best practices and data items
• Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.

Qualifications

• Minimum of 5+ years in Contract Renewal, Sales, Inside Sales and/or Customer Service
• English speaking required.  Additional language speaking skills a plus. 
• Experience working with LATAM and/or Canada a plus
• Experience working with direct and third-party channel/distribution models is a plus
• Experience managing and driving resale performance and developing joint enablement strategies is a plus
• Takes initiative; able to multi-task in a fast-paced environment, using all available resources
• Strong negotiating/exception management skills
• Excellent written and verbal communication skills
• Excellent organization and time management skills; able to manage highly complex and/or critical customer issues
• Able to manage and handle conflict professionally and to drive to resolution
• Process business documentation and/or reporting skills are desirable
• CRM systems experience, such as Salesforce and/or NetSuite is a plus
• Competence with reporting and information management tools, including MS Office (Excel/Word/Powerpoint)